Burn-In System Service + Support

Ongoing service and support is central to our commitment after every purchase. Our team is ready to help keep your systems running with the technical depth that only comes from the people who built them.

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Service Overview

When you invest in a Micro Control burn-in system, the relationship doesn’t end at delivery. Our service team provides support throughout the full life of every system we sell, from installation and training to ongoing troubleshooting and maintenance. Because our service technicians work directly alongside the engineers and manufacturing teams who designed your equipment, you get support that’s specific to your system and your situation, not generic guidance pulled from a manual. Our team is here to help you make sure your systems work for your applications for the life of the systems. Contact our team for the best support experience.

Key areas covered include:

On-site and remote support throughout the full system lifecycle
Installation, commissioning, operator training, and maintenance
Regional office in Taiwan for customers operating in Asia
Direct coordination with engineering and manufacturing teams
Available for all Micro Control burn-in systems

Key Statistics

countries with dedicated representatives

100%

systems have critical spare parts on standby

years with active support after purchase

Key Features & Benefits

Support From the People Who Know Your System

Our service technicians work directly with the engineering and manufacturing teams who built your burn-in systems. That connection means faster diagnosis, more accurate resolution, and support that’s grounded in real system knowledge.

Minimizing Downtime in Production Environments

In semiconductor production, burn-in downtime has a direct impact on output. Our service team is structured to respond quickly, escalate efficiently, and get your systems back up with as little disruption as possible.

Global Coverage, Including Taiwan

Semiconductor manufacturing is a global industry, and our service footprint reflects that. Our regional office in Taiwan provides timely local support for customers whose production operations are based in Asia.

Proactive Support, Not Just Reactive

We’re not just here when something goes wrong. Micro Control offers maintenance planning and system health reviews to help customers stay ahead of potential issues before they affect production.

WE’RE BUILT TO BUILD

Service as Committed as the Systems We Build

Whether you’re running a single system or managing a global fleet, Micro Control’s service team is built to keep your burn-in operations running reliably, wherever you are in the world.

Relevant Systems

HPB-5C

The HPB-5C is an industry standard, one of Micro Control's most proven, versatile burn-in with test system trusted by manufacturers worldwide. Air-cooled with individual temperature control per device, it keeps testing floors running dependably across legacy and current production.

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HPB-6

A high-power burn-in with test system with individual temperature control per device, engineered for devices up to 1,000 watts. A turnkey automation solution that scales from a single cell to a full production line.

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HPB-8

Micro Control's most powerful burn-in with test system, with individual temperature control per device and capacity for devices over 2,000 watts. Built as a standalone automation solution for AI, automotive, and advanced semiconductor production.

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Related Services

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Manufacturing & Production

In-house manufacturing supports consistent quality, precision, and reliable delivery of burn-in with test equipment. This includes full system assembly, integration, and validation prior to deployment.

157,000 sq. ft. state of the art facility
40% Growth of manufacturing capabilities
50+ Years of manufacturing and production

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Engineering & Customer Collaboration

Engineering collaboration aligns burn-in system configuration with application requirements and long-term operational goals. This supports better planning, greater flexibility, and more effective system selection.

33% of Micro Control Company are engineers
100% of projects involve collaboration with customer
100% of future systems are designed with customer collaboration

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Lifecycle Management & Spare Parts

Lifecycle management and spare parts support ensure long-term performance of burn-in test equipment. These services help reduce downtime, improve predictability, and maintain system continuity.

14 person dedicated field service team
100% systems have critical spare parts on standby
7+ years with active support after purchase

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Upgrade & Modernization Services

Upgrade and modernization services extend the life and performance of installed burn-in systems. Each project is evaluated based on system condition, application needs, and long-term operational objectives.

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